Return and Refund Policy for Eagle Head Press

At Eagle Head Press, we want you to be completely satisfied with your purchase. Below, you’ll find our return and refund policy, which outlines the procedures for exchanges on regular items and our policy for custom orders.

Return Policy for Regular Items

14-Day Return Policy

We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• In the same condition that you received it
• Unworn or unused
• With tags attached
• In its original packaging
• Accompanied by the receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at info@eagleheadpress.com.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item you desire.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved or denied. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@eagleheadpress.com.

 

No Return or Refund Policy for Custom Orders

At Eagle Head Press, we are dedicated to providing high-quality custom products tailored to your specifications. Due to the customized nature of our products, all sales are final.

Policy Details:

• Payment and Approval: Payment is due upon approval of your order. All custom orders are non-returnable and non-refundable.                                                                                          
• Garment Sourcing: Eagle Head Press will not warranty any part of an order in which the garment is supplied by any source other than Eagle Head Press, including the print.                                                                                                                                                             
• Stock Availability: Eagle Head Press is not responsible for items that are out of stock. Although we check for potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide a list of possible replacements for your approval prior to printing.                                                                                         
• Printing Process: Each garment is loaded onto the press by hand. A print requested at 2” below the collar may vary by as much as an inch in either direction due to the printing process. This will not be considered a misprint, and Eagle Head Press will not reprint or refund these items.                                         
• Cancellations: Cancellations made after an order has been placed will incur a 15% restocking fee, plus any additional fees for services already rendered. No cancellations will be accepted once production or any manipulation of the garments (including tag removal, printed tags, and printing) has begun.               
• Manufacturer Defects: Eagle Head Press is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, or other garment defects (holes, ripped seams, etc.). While we inspect each garment as they are printed, we cannot guarantee the condition of each individual garment as we are not the manufacturers.                                              
• Error Notification: We conduct quality checks on every garment, but human error may occasionally occur. It is your responsibility as the customer to inspect each garment upon receipt. You have a 72-hour window from the time you receive the goods to notify us of any issues with your order. Eagle Head Press will not be responsible for errors reported after this 72-hour period.                                                                                                                                                                   
• Liability for Defective Garments: Eagle Head Press is not liable for any lost income, customers, accounts, or contracts resulting from defective garments sent to your final customers. While we perform quality checks, the final quality assurance responsibility lies with you, our customer.                                              
• Claims for Reprints: We value each of our clients and aim to ensure that every order leaving our facility is correct. Any order printed differently than the approved mock-up will qualify for a reprint of the defective product. All claims must be submitted within 72 hours of delivery.

 

By placing an order with Eagle Head Press, you acknowledge and agree to this no return or refund policy for custom orders.

Thank you for your understanding!

If you have any questions regarding your order or our policies, feel free to contact us at info@eagleheadpress.com.